Refunds & Returns
100% Quality Guarantee on all IdentiKid Products!
Customer satisfaction is of high importance to us here at identiKid. If you are unsatisfied with the quality of any of our products within 30 days of receiving it, we will not hesitate to replace or refund the cost of the item. We may ask for faulty items to be returned to us to allow for quality inspection in order to ensure that it does not reoccur in the future to you or any of our other valued customers.
If you need to return an item, please contact our customer service on 1300 133 949 or email us (preferred) on firstname.lastname@example.org for instructions on how to proceed with this return.
Where a refund has been arranged, it may take up to 10 business days for the funds to be credited back to the purchasing account.
The process of return may take up to 10-14 business days from the date the product is received by identiKid.
Our guarantee does not cover general wear and tear or issues arising from abnormal use.
Our customers will not be eligible for a refund or replacement of personalised labels and/or products if:
- Errors that have occurred through typing/spelling on orders made via our website. As our customers use all variations for names and commonly use creative spelling, it is extremely difficult for the identiKid team to determine if in fact if a mistake has been made. It is therefore critical to ensure spelling of names is checked before your order is submitted. Where you receive an incorrectly spelt product from identiKid, and the error has been made on our behalf, we will not hesitate in providing you with a full refund of the product or reprint the product and re-post to you via express post free of charge. Please contact our customer service team email@example.com if this should occur.
- For defects in our products that result from abnormal use or from normal everyday wear and tear
- Change of mind. As most of our range of products are specifically ‘made-to-order’ we are unfortunately unable to accept returns or provide refunds for when and/or if you change your mind.