Throughout the year, the turnaround for your custom made personalised orders can vary due to seasonality. We always endeavour to dispatch your items as soon as possible.

We do place our trust in Australia Post to ensure delivery of our products within a timely manner to ensure customer satisfaction. Please note: Delivery completion dates and times are always a guide and an estimate only. Once dispatch has been completed, identiKid cannot be not held accountable or are not liable for any delay to such times.

If a delivery issue should happen to unfortunately arise, please do not hesitate to contact our customer service team info@identikid.com.au.

Standard Post

All orders under $100.00 will be dispatched in a standard envelope and delivered to your selected shipping address or PO Box.

Registered Post

identiKid will at times dispatch your item via a registered post tracking service. We typically use this service for orders over $100.00. This is a FREE service to you!

If you are not home when delivery of your package is made, your postman will leave a missed delivery notification with the details of where and when you can retrieve the parcel from your local Post Office.

If your order is over $100.00 and we have been asked to ‘leave at front door’, we will not use this service. In this circumstance, identiKid will not be held accountable and will not be liable for loss of package should it unfortunately occur.

Express Post

At identiKid, we do offer an Express Post service! This service will fasten up the delivery time for those of you that want or need your items ‘yesterday’!

This will guarantee delivery in 1-2 days business days after dispatch date. Please note: this does not speed up production times. Express Post service to Western Australia & Northern Territory may take up to 5 business days


Shipping

Flat Rate Australia Wide Standard Shipping of $5.00

Postage noted on checkout. We here at identiKid provide a flat rate standard shipping fee of $5.00. The costs of our standard and Express Post-delivery options are below:


Shipping Costs

Size Cost
Flat Rate Australia Wide Standard Shipping $5.00
Flat Rate Australia Wide Express Post Shipping $15.00
Overseas Shipping $18.00
Express Overseas $55.00

Estimated Delivery Times

The identiKid warehouse ships from the regional town of Wagga Wagga N.S.W. The information provided below is only a guideline and an estimate of standard post delivery times provided by Australia Post.


New South Wales

Delivery Address Estimated Delivery Time (Business Days)
Within the same or to an adjacent town 1 - 2 Days
To a metropolitan area 2 - 3 Days
To a rural/country location 3 - 4 Days

Interstate

Delivery Address Estimated Delivery Time (Business Days)
To Melbourne, Adelaide or Brisbane 3 - 4 Days
To Perth, Darwin, Hobart 5 -7 Days